Effective communication in public safety starts with emotional ownership and mindset. Learn how using “I” statements and the Empowerment Triangle can reduce conflict, build trust, and enhance team performance under pressure. Good communication is pivotal for effective teams. It begins with owning your own emotions and opinions

Shift Readiness is your ability to show up physically, mentally, and emotionally prepared for the demands of your role

The Drama Triangle is a psychological and social model of human interaction in which three roles are played: Victim, Persecutor, and...